Operations Compliance Officer in Birmingham

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Operations Compliance Officer

Location(s)

Birmingham
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Department(s)

Operations
Department(s) is a required field

About The Role
Who we are
BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

Operations Compliance Officer

Monday to Friday (8.30am to 5.30pm)

£28744 Per Annum

Main purpose of job:

Main Responsibilities:

Managing customer complaints, ensuring SLAs are met, tickets are raised correctly, daily checks against responses.

Work with the Finance Admin team to address issues of driver fraud. Gather evidence, complete investigations, and act accordingly.

Challenge drivers misusing company fuel cards e.g., out of hours use or excess fueling

Deal with drivers with unacceptable behaviour or language.

Address unauthorised use of vehicles e.g., excess miles. Drivers spoken to accordingly.

Adjust driver bans and take appropriate action depending on the complaint.

Investigate missing vehicles, locate them, and arrange collection and advise all of outcome.

Reporting stolen vehicles to police and action accordingly, also general police enquiries.

Spot checking correct documentation is in place for newly recruited contractors.

Arranging vehicles to be released from Police compounds and collection.

Data subject access requests & GDPR requests.

Escalating unclear or non-compliant DBS to Ops management team.

Liaise with other departments about issues and resolve the matter.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
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