Role: Customer Service Manager
Location: BCA Corby
Shift: Monday-Friday 45 hours per week 8:00am-5:00pm
Salary: Up to £45,000 per annum
Type of Employment: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role:
Customer Service Manager will act as a central point of coordination and leadership within the customer operations team, ensuring exceptional service delivery and maintaining strong, trust‑based relationships with OEM clients. This role is highly operational, focused on managing customer interactions, overseeing service performance, and driving continuous improvement in customer satisfaction.
The Manager will take ownership of customer contact and review processes, ensuring timely responses, clear communication, and effective resolution of issues. They will also prepare and deliver presentation packs, performance summaries, and service updates to both internal stakeholders and clients, supporting transparency and informed decision‑making.
Role Responsibilities:
- Serve as the primary contact for OEM clients, managing day‑to‑day inquiries and service requests
- Prepare and deliver presentation packs, reports, and client communications
- Coordinate and support regular customer review meetings and follow‑up actions
- Maintain accurate records of customer interactions, issues, and agreed actions
- Collaborate with internal teams to ensure alignment on OEM customer requirements and service delivery
Personal Requirements:
- Experience in customer service or operational coordination working with or within OEM/automotive environments
- Strong proficiency in Microsoft applications for reporting, analysis, and presentation‑pack preparation
- Excellent communication and relationship‑management skills with OEM clients and internal teams
- Strong operational planning capabilities with high attention to detail and accuracy in documentation
- Customer‑focused mindset with a professional approach
- Full UK driving licence
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
BCA Academy
Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.