Job Title: Product Manager (BCA Assured)
Salary: £60,000 – £70,000 + Car Allowance + Bonus!
Location: Hybrid working, home & travel to UK locations
Working Hours: Monday - Friday, 40 hours
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer.
British Car Auctions (BCA): The leading end to end fully digital B2B used car marketplace across the UK and Europe supported by its own in-house fulfilment and logistics services
cinch: is the market leading online used car dealership in the UK. cinch aims to take the faff out of buying a used car, offering the consumer a friendly way to search for and buy a quality-checked used car fully online.
WeBuyAnyCar: The UK’s largest digital vehicle buying service. The quick, easy, safe and convenient process that has helped over 2.5 million customers to sell their car.
Marshall Motor Group: 162 dealerships across the UK representing 26 leading manufacturers offering New and Approved Used cars and commercial vehicles, with services including vehicles maintenance, servicing, and repairs.
Main Purpose of The Role:
The BCA Assured Product Manager is responsible for the strategic development, commercial performance, operational delivery and continuous improvement of the BCA Assured proposition.
The role will own the product lifecycle from concept and development through to execution, performance management and future enhancement, ensuring BCA Assured delivers a market-leading customer experience while supporting growth, profitability and operational efficiency across the business.
Key Responsibilities:
- Leads by example through BCA’s values and behaviours, driving continuous improvement, operational excellence, and a growth-focused culture that actively seeks opportunities to maximise performance and success across the VE team.
- Act as the business owner for the BCA Assured product.
- Create and maintain the product roadmap.
- Define and execute the strategic direction of the BCA Assured product.
- Builds and maintains effective relationships with key internal stakeholders, collaborating across functions to support business objectives, drive performance, and deliver operational excellence.
- Drive continuous improvement through data analysis and customer feedback.
- Delivery of KPI’s and key financial results.
- Drives personal development and fosters the growth and success of direct and indirect reports, building capability, engagement, and high performance.
- Ensure all operational change plans identify and mitigate all key business risks.
- Build and maintain strong relationships with current customers and suppliers as well as seeking and converting leads into new customer opportunities.
- Support any other strategic business projects and changes, e.g. ERP and represent the business externally as required.
- Oversee and facilitate the resolution of any escalating risks, issues and actions.
- Embed risk mitigation and governance into all processes throughout the product lifecycle.
- Ensure audit standards are met and any action points addressed.
- Escalate key risks/issues to BCA Remarketing leadership.
There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business
Knowledge, Skills and Experience Required:
Essential
- Strong all round automotive industry experience and knowledge particularly in:
- Customer and supplier experience
- Remarketing
- Product design and development
- Detailed understanding of the retail and wholesale markets
- Builds high-performing teams through a facilitative leadership style, enabling individuals to take ownership of their development, grow their capabilities, and drive continuous improvement and
- Knowledge of process improvement techniques.
- Strong business acumen and commerciality.
- Outstanding operations and change management experience.
- Strong and proven stakeholder engagement skills and experience across a range of stakeholder levels
- Results focused, experience of delivering and exceeding business targets.
- Highly situationally aware, with the ability to identify emerging risks, issues, and deviations at an early stage, taking prompt action to resolve them and escalating where appropriate.
- Demonstrates a commitment to transparency, providing clear visibility of performance, delivery, risks, and challenges to build trust and confidence across the business
Desirable
- Experience of significant production operations.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.