Job Title: Customer Service Advisor
Salary: £26509.50 plus up to 8% quarterly bonus
Location: Manchester
Working Hours: Hybrid - 9-6pm, 10-7pm and weekend shifts - Office based 2 days a week.
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
We’re looking for go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.
Main purpose of the role:
To value and recognise customer’s needs, working collectively to deliver excellent customer service and ensure customer satisfaction.
Note: Employees are expected to carry out such other duties as may reasonably be required in order to grow and evolve the business.
Key Responsibilities:
- Providing support to customers with post sale enquiries.
- Processing delivery and collection requests from customers.
- Promoting our range of sales and services to existing and new buyers.
- Processing applications for access to BCAs Online systems.
- Providing information and advice to any customer enquiring about our services.
- Ensuring customer details held on file are up to date and accurate.
- Respond to enquiries via telephone, email or live chat.
- The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
- Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation.
- Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.
- You will need to have a flexible and positive approach to tasks and carry out any other reasonable duties at the request of your manager, as operationally required with a team based approach.
- Where required, liaising between internal departments and customers.
Key Skills:
- Able to demonstrate strong Customer Service skills (listening, communication, empathy).
- Able to work as part of a team.
- Experience working within a Customer focused role
- Organised with good time management.
- Positive attitude and natural curiosity to identify improvements.
- Able to handle difficult situations in a calm and confident manner.
- Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills.
- Able to represent the company professionally and responsibly.
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.
Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.