Job Title: Operational Account Executive
Salary: £30,347.22
Location: Flexible
Working Hours: Monday to Friday 8.30am - 5.30pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
BCA are looking for a Operational Account Executive. This role is specifically for looking after LCV stock within BCA Outsource team. This role is responsible for ensuring stock is processed by the BCA branch with complete and accurate descriptions and allocation them into the appropriate sales channel. This role interfaces with both internal and external stakeholders, ensuring excellent services to our customers.
Key Responsibilities:
• Ensure vehicles have been received and processed efficiently within the BCA branch network. Highlight and escalate necessary actions and issues to ensure vehicles are in a sale-ready status as soon as possible
• Review reports and data to ensure complete, accurate vehicle information is captured, optimising results for both buyers and vendors.
• Allocate vehicles to the appropriate sale programs, coordinating with internal stakeholders for smooth operations.
• Lead communication and reporting for vendors, providing feedback to support customer retention and business growth.
• Ensure vehicles are processed within SLA agreements and escalate any issues that will prevent this from being achieved
• Collaborate with stakeholders within the BCA Group to ensure vehicles are processed, offered, sold and dispatched as efficiently as possible
• Address and escalate issues and opportunities across the Group, ensuring exceptional service standards
Key Skills
• Proven ability to build strong relationships with colleagues and customers at all levels
• Exceptional customer service skills, with the ability to resolve issues quickly and escalate when necessary
• Experience working in a fast-paced environment with tight deadlines
• High attention to detail and a consistent track record of accuracy and performance
• Strong computer skills, including proficiency in Microsoft Excel and ability to pick up new systems
• Previous experience in the wholesale automotive industry is preferred
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.
Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Onsite parking
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.