Job Title: Damage Administrator
Salary: £30,201.00
Location: BCA Thurleigh
Working Hours: Monday to Friday 8:30-17:00
Type of Employment: Permanent
We're looking for an organised and detail-focused Damage Administrator to join our Operations team in Thurleigh. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and takes pride in delivering a great customer experience.
Working closely with our inspection, operational and customer teams, you'll play a key role in managing damage-related administration, ensuring vehicle records are accurate, repairs are progressed efficiently, and customers receive timely updates throughout the process.
Main Purpose of the Role
As a Damage Administrator, you'll support the end-to-end damage management process, from processing assessments and reviewing vehicle information through to maintaining accurate records and coordinating damage-related activities. Your work will help ensure vehicles move through the operation efficiently while delivering excellent service to our customers.
What You'll Be Doing
- Processing vehicle damage reports, estimates and supporting documentation.
- Reviewing inspection reports, photographs and repair information for accuracy.
- Updating internal systems and maintaining accurate vehicle records.
- Coordinating repair requests and supporting damage-related activities.
- Liaising with customers, suppliers and internal teams to resolve queries.
- Monitoring damage cases through to completion and ensuring agreed service levels are met.
- Producing basic reports and maintaining clear audit trails.
- Supporting continuous improvement across damage administration processes.
What We're Looking For
- Previous administration experience within an automotive, logistics, fleet, refurbishment or operational environment would be advantageous.
- Strong attention to detail and excellent organisational skills.
- Confidence using Microsoft Office and internal systems.
- Ability to manage multiple tasks in a busy environment.
- Strong communication skills with a customer-focused approach.
- Comfortable working independently and as part of a wider team.
- A proactive attitude with the ability to solve problems and prioritise workloads.
What's In It For You?
- Company Pension Scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced Family-Friendly Policies
- Access to Mental Health First Aiders
- BCA Rewards Discount Platform
- Ongoing Training & Development Opportunities
- Access to BCA Academy Qualifications and Career Progression Pathways
- And much more...