Job Title: Centre Manager
Location: BCA Bedford
Salary: Up to £75,000 depending on experience + car/car allowance + bonus
Main purpose of the role:
To lead the day-to-day operations of BCA Bedford vehicle remarketing centre.
You will be responsible for all departments including:
- Yard operations and on-site logistics
- Aftersales - covering all buyer interactions on the premises plus post sale disputes
- Production - completing all products and services, maximising stock churn and sales performance
- Workshop - including both cosmetic and mechanical enhancement.
You will also ensure that budgetary, business and people targets are met while adhering to all Company and legal standards.
Key focus of the role:
- Full people leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of FTE staff and supplier staff headcount.
- Be consistent with BCA values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
- Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
- Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
- Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
- Revenue and cost control.
There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.
Knowledge and Experience Required:
Essential:
- Exceptional people and team leadership experience
- Operational management
- Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
- Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media
- Ability to understand and resolve complex problems at root cause.
- Have a focussed mind-set of service improvement
- Strong IT skills and data literacy
- A full UK driving licence as you will be required to travel at times
Preferable:
- Experience of process and continuous improvement systems (Six Sigma / Lean etc)
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.