Job Title: Auction Debt Advisor / Credit Controller
Salary: Competitive
Location: UK, Hybrid
Working Hours: Monday to Friday, 8:30am - 5:30pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
We are looking for an Auction Debt Advisor to join our busy team. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.
Key Responsibilities:
- Debt Chasing: Chasing customer via phone and email to discuss late payments
- Building relationships with customers to ensure payments are made without delays
- Identify reasons for non-payment and support the process to resolve these
- Escalate to the Legal Recoveries Manager any issues of concern
- Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners
- Monitor legal action and recovery steps, supporting with any information requests and queries
- Seeking approval for further action where additional costs need to be considered
- Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible
Knowledge and Experience Required:
- Proven experience in a credit control or debt collection
- strong communication and relationship building skills, with the ability to engage positively with customers
- Good attention to detail and accuracy
- Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities
- Results driven
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.