Who we are
BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.
With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.
BMW Handover Operative
Based at postcode GU140LX
£14.11 Per hour
Monday to Friday (8am to 4pm)
Main Responsibilities:
- Working closely with multiple parties to ensure as a team we deliver a 5-star service that exceeds customer expectations. To liaise effectively with colleagues inside BCAL and BMW to reduce costs and improve customer service.
- Liaise with GCSappointments team ensuring all vehicles are processed and made available to achieve lead times.
- Ensure that all activities on and off site meet the Health and Safety requirements as outlined by the BCAL H&S team and BMW.
Core Duties:
- Liaise with BMW stakeholders and Suppliers to ensure our ability to deliver a service is not compromised.
- Inspect vehicles using the Inspect Pro App via iPad this will include a six-point check (vehicle arrival) an NVC (New Vehicle Handover) EPTI Return vehicle handover inspection.
- To load all relevant information from vehicle inspection into computer systems/complaints portal.
- Support and provide cover for offsite group locations.
- Work and liaise with Customer Service Team, and Internal Sales Admin.
- Ensure recovery of costs for all work performed are recorded. To include any Ad-Hoc vehicle moves carried out by BCAL.
- To ensure that the accuracy and quality of work and communication to customers both internal and external of the service is of a consistently high standard.
- The adherence to all health and safety measures ensuring all protective clothing and equipment are used correctly and that safe systems of work are always followed, and a clean working environment is maintained taking responsibility for your work area.
- To attend departmental meetings both internal and external to support and provide updates and share information.
- Undertake other duties as directed in line with the level of the job function.
- Adopt and promote a good team ethic within all BCAL departments.
Initiatives:
- Health and Safety
- Implementation of the focus on reducing risk via effective training
- Driving quality performance levels
- Process reviews and improvement
- Promote and uphold BMW and BCAL brand image.
Significance of Role:
- A critical role in the successful delivery of the BCAL service as this role provides the oversight of multiple activities.
- Significant contribution to overall efficiency, effectiveness and contract profitability and must therefore play its part in overall delivery of service.
- Accurately forecasting and managing workloads will be critical to success and adherence to SLA’s and agreed deadlines for results.
Essential Criteria:
- Excellent communication, both verbal and written
- Critical thinking and problem-solving skills.
- Continuous improvement
- Planning and organising
- Decisive decision-making
- Teamwork
- Performance driven.
- Negotiation
- Conflict management and arbitration
- Adaptability and ability to empathise with the needs of various stakeholders.
- Stress tolerance
- PC literate and adaptable to new systems
- Full UK licence
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.